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We have given the design of our online shops much consideration. We put
ourselves at your side of the screen, so to speak.
Right away, we decided you should be treated as we would like to be treated
online. Some of what we came up with are:
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Secure Shopping--We use an absolutely secure
Stronghold secure server for our credit card ordering so that your order information always stays
safe.
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Privacy: We respect your privacy concerning the
information that you share with us. We use it solely to conduct our
business with you efficiently. We keep your information strictly
confidential. We do not share your information with third parties.
See our privacy statement for
complete details.
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Terms and Conditions: We spell out our
terms and conditions in detail so you know what to expect. See out terms and conditions for complete
details.
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Contacting Us: We list the variety of ways
that you can contact us on our contacts
page. There you will find our telephone numbers, our address, and
our e-mail addresses.
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Ease of Use: We have designed our on-line shop to be as clear
and as easy to shop in as we know how:
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Merchandise in departments so that you can find
what you are looking for easily
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Our product search allows you to search our products by keyword and
find what you want quickly
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Shop Club program that:
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Automatically fills in your name and
address information for you (for your safety, we do not keep
your credit card information online)
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Allows us to easily update you by e-mail as
to your order progresses
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We keep our site simple, logical, and easy to find you way around
in. You will notice a set of links to the whole shop and site at
the side of every page. Use them to navigate anywhere in the
shop. We do not have buried pages that you can only find by
going through other pages.
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We keep our product presentation as neutral as possible. Our
products are almost always against a neutral background with no
hype or visual distractions.
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We keep our graphics to a minimum. We reuse standard graphics all
over the shop so that they load quickly from your computer once
you have opened them once.
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We provide you with buying information for each category, and add
helpful, logical links where they ought to be. For example, we
have a link to chains where we sell pendants that do not come
with one.
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Customer Assurance We belong to a customer-driven consumer rating agency:
The Public Eye
This agency rates Internet merchants from their customers' comments. You will
see a screen after you order asking you to spend a minute or two and
rate us. We invite you to do so then.
We are proud of our customer service and repeat customers. We strive to keep you satisfied.
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